# Configuration ## Create rules As mentioned in [Get started](https://pineapps.gitbook.io/ticket-guardian/get-started) page, for Ticket Guardian to help you, you need to define a set of rules. Rule is nothing else but a text, that you wish to be noticed, before sending the response. If you have no rules yet, which is the case for the first time installation, you will have a message informing you about it:

No rules defined yet, empty list

To add a rule, nothing simpler: 1. In the input field, type the text you wish to be a rule\ ![](https://105721993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlTtb82AO4SglfnBygniH%2Fuploads%2FBZGFJqsVVH4o3H5T7vy1%2Fimage.png?alt=media\&token=de0a81d2-673b-4ef1-81d0-4f3cac3198f8) 2. Click **Add** button The message about empty list of rules will disappear, followed by a rule displayed a small badge.

First rule added

This means that Ticket Guard will now look for **"My New Rule"** text inside public replies beore they are sent out. ## Remove rules To remove rule, you can simply click on it directly in the list of all rules.

To remove rule, click on the rule itself

## Pause validations Sometimes you might wish Ticket Guardian to not do any verifications for you. If this is because you found an issue with it - please email us at ******, we will get back to you with an hour. Otherwise, you can toggle the status of Ticket Guardian by using available to you in the top right corner **Pause** button. If Ticket Guardian is currently active, you will see Pause.

Active Ticket guardian, can be paused

If Ticket Guardian is inactive, you will see **Resume** button.

Ticket Guardian is inactive, ready to be resumed for duty!