> For the complete documentation index, see [llms.txt](https://pineapps.gitbook.io/ticket-guardian/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pineapps.gitbook.io/ticket-guardian/configuration.md).
# Configuration
## Create rules
As mentioned in [Get started](/ticket-guardian/get-started.md) page, for Ticket Guardian to help you, you need to define a set of rules. Rule is nothing else but a text, that you wish to be noticed, before sending the response.
If you have no rules yet, which is the case for the first time installation, you will have a message informing you about it:
No rules defined yet, empty list
To add a rule, nothing simpler:
1. In the input field, type the text you wish to be a rule\
2. Click **Add** button
The message about empty list of rules will disappear, followed by a rule displayed a small badge.
First rule added
This means that Ticket Guard will now look for **"My New Rule"** text inside public replies beore they are sent out.
## Remove rules
To remove rule, you can simply click on it directly in the list of all rules.
To remove rule, click on the rule itself
## Pause validations
Sometimes you might wish Ticket Guardian to not do any verifications for you. If this is because you found an issue with it - please email us at ******, we will get back to you with an hour.
Otherwise, you can toggle the status of Ticket Guardian by using available to you in the top right corner **Pause** button.
If Ticket Guardian is currently active, you will see Pause.
Active Ticket guardian, can be paused
If Ticket Guardian is inactive, you will see **Resume** button.
Ticket Guardian is inactive, ready to be resumed for duty!