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Ticket Guardian
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  • Configuration
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Get started

How to get started with Ticket Guardian

NextConfiguration

Last updated 1 year ago

Installation

Ticket Guardian can be installed from .

  1. Click on Install

  2. Select your Zendesk instance where Ticket Guardian should be added

Once installed, it will appear in the Ticket sidebar.

Concept

Ticket Guardian has a simple layout but powerful concept. It works based on rules.

Rule is a regular text / string that Ticket Guardian will scan for presence in Public response. If it is found - it will prevent the submission of the ticket (changing status) with a notification, informing which rule has caused prevention.

Simple put it - if your public reply contains text that you asked Ticket Guardian to find, it will prevent you from sending a response to the end-user, which in some cases can save end-users' frustration.

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