Get started

How to get started with Ticket Guardian

Installation

Ticket Guardian can be installed from Zendesk Marketplace.

1. Click on Install

2. Select your Zendesk instance where Ticket Guardian should be added

Once installed, it will appear in the Ticket sidebar.

Concept

Ticket Guardian has a simple layout but powerful concept. It works based on rules.

Rule is a regular text / string that Ticket Guardian will scan for presence in Public response. If it is found - it will prevent the submission of the ticket (changing status) with a notification, informing which rule has caused prevention.

Simple put it - if your public reply contains text that you asked Ticket Guardian to find, it will prevent you from sending a response to the end-user, which in some cases can save end-users' frustration.